Effective date: January 1 2025

These Terms & Conditions apply to your use of shenandoahsmilespediatricdentistry.com and participation in the Shenandoah Smiles Pediatric Dentistry text messaging program.

Website Information

Our website provides general information about our practice and pediatric dental care. Its content does not replace an examination, diagnosis, or advice from a qualified dental professional. Using this website or sending us a message does not, by itself, establish a dentist-patient relationship.

Contact our office with questions about your child’s dental needs. Do not use website forms or text messages for emergencies. For a life-threatening emergency, call 911.

Appointment Requests

An appointment request submitted through our website or by text is not confirmed until our office confirms it. Treatment consent, financial arrangements, and cancellation policies are addressed separately through our office.

Text Messaging Program

When you opt in to receive texts from Shenandoah Smiles Pediatric Dentistry, we may send messages within the categories you agreed to receive, including:

• Appointment scheduling, confirmations, reminders, and changes.

• Office announcements and responses to your questions.

• Billing notifications and payment reminders.

• Requests for feedback or reviews.

• Promotional offers and information about our services, when you have provided the required marketing consent.

Messages may be sent using automated technology.

Consent and eligibility. Participation is voluntary. Text messaging consent is not a condition of purchasing services or receiving dental care. Promotional texts require express written consent, which may be provided electronically. Consent to appointment or other service messages does not automatically authorize promotional messages.

You must own or be authorized to use the phone number you provide. Please notify us if your number changes. Our texting program is intended for adult patients, parents, legal guardians, and other authorized adults.

Frequency and charges. Message frequency varies. Your wireless provider’s message and data rates may apply.

Stopping messages. Reply STOP to unsubscribe from our texting program. You may receive a final confirmation message. You may also contact our office to withdraw consent or update your communication preferences.

Getting help. Reply HELP for assistance or call (540) 628-8533.

Delivery. Text messages may be delayed or undelivered because of carrier availability, device settings, or other factors outside our control. Wireless carriers are not responsible for delayed or undelivered messages.

Privacy. See our Privacy Policy for information about how we handle personal information and texting consent.

Sensitive Information

Ordinary text messages may be visible to others with access to your device or mobile account. Avoid sending detailed medical histories, payment card numbers, or other sensitive information through ordinary texts or general website forms. Contact our office for an appropriate way to share sensitive information.

Parents, guardians, and other representatives should communicate only about patients for whom they are authorized to act.

Third-Party Services

Our website may link to patient forms, payment services, review platforms, or other external websites. Those services have their own terms and privacy practices. Review them before submitting information.

Changes to These Terms

We may update these terms by posting a revised version with a new effective date. Changes do not independently authorize new categories of text messages without any consent required for those messages.

Contact Us

Shenandoah Smiles Pediatric Dentistry
519 W Jubal Early Dr
Winchester, VA 22601
Phone: (540) 628-8533
Website: shenandoahsmilespediatricdentistry.com